"mlearning" is an exclusively designed experience which focuses on providing training to customer service personnels at Airtel, so that they perfect their skills related to customer handling. The app comprises of an exhaustive curriculum, which covers key learning aspects of various profiles of employees who deal directly with customers.
The mlearning program is a mobile first course which maintains user learning and growth as the core objective which allows them to learn, consume their courses directly from their mobile devices or computers anytime anywhere. First of its kind, this program truly revolutionises the concept of mLearning.
The mLearning process is coherent with the classroom learning methodology. The students are exposed to scenario based lessons in the form of interactive videos which allow them to understand the key concepts in a live and effective manner. The course also includes unlimited access to industry experts via Live Interactive Sessions (with Trainers and Industry Experts), assessments after each module to retain what one has learnt, industry visits and experiencing practical aspects of their professional life.